Shipping & Delivery

Thank you for shopping with Supermarket Needs! We strive to provide you with the best shopping experience, which includes fast and reliable shipping. Please read our shipping policy carefully to understand how we process and ship your orders.

Order Processing

• All orders are processed within 1-3 business days, excluding weekends and holidays.
• Orders placed after 5:00 PM EST or on weekends/holidays will be processed the next business day.
• You will receive an email confirmation with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Fed Ex Standard Shipping: Estimated delivery: 5-7 business days

Delivery times are estimates and may vary depending on your location and circumstances such as weather delays or carrier issues.

Shipping Restrictions

• We currently only ship to The Continental U.S. and Canada.
• Unfortunately, we do not offer international shipping at this time. Please check back for future updates.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track the status of your order via the provided tracking link. If you have any issues with tracking, feel free to contact our support team.

Shipping Charges

Shipping charges are calculated at checkout based on your shipping address, weight of your order, and the shipping method selected.

Missing or Damaged Packages

If your package is missing or damaged during shipping, please contact us at [email protected] within 7 days of receiving your order. We will assist you in resolving the issue, which may include issuing a replacement or a refund.

Please retain all packaging and damaged items for investigation purposes.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect addresses. If you notice an error with your shipping address, please contact us immediately at [email protected] before your order is shipped.

Delivery Delays

While we strive to ship all orders in a timely manner, we are not responsible for delays caused by external factors such as weather, holidays, or carrier delays. Please allow extra time for delivery during busy seasons (e.g., holidays).

Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please contact our customer service team at [email protected] or call us at 1-800-451-5776. We're here to help!